Transcript of questions and answers with the factory
1) Are you the manufacturer?
Yes, we are a professional manufacturer of sauna and spa since 2006.
2) How about your quality?
Top quality, most of items have CE, ROHS, SASO and etc approvals.
3) How long warranty for your items?
For electric appliance, usually one year quality guarantee.
As to some easily damaged parts, the manufacturer offers 6 months warranty since purchasing date.
4) What shall I do for the defective items if I get it ?
1) If it can works normally and just minor points, please take photos or videos and contact our sales and they will solve it.
2) If it cannot work, our sales will double check then provide you reasonable solution.
Note from aliveandstitching.com, contact firstname.lastname@example.org with pictures and description of problem. We will handle refunds and returns.
5) Shipping Time?
a) Your orders is normally handled by DHL, FedEx, UPS, etc. according to your location.
b) Shipping usually takes 7-45 days to reach you, which is subject to your location and customs procedures.
6) Shall I pay for the duty for the cargo?
No. The listed price includes shipping, insurance and customs fees.
9) Return Policy
a) If the cargo can work normally but owing to your personal reasons, the double shipping cost is on your side;
b) All the returned products should be packed well and try to remain be able to sell in 2nd time.
For this reason, aliveandstitching.com will charge a shipping return fee for reasons other than defective or damaged merchandise. Of course, if you receive defective or damaged items, we will refund or replace your order immediately and communicate with the manufacturer ourselves.